Vehicle cost center

6 minute read

Fleet Management, Insurance, Cost, Benefits, Customer Success

When speaking with a client about their recent vehicle purchase, the owner smiled and said, "I want to show you something". He pulled out a spread sheet containing the cost centers for all of their pickup trucks, vans, rack trucks and dump trucks.

Impact of Customer Service on User Experience

3 minute read

Customer Success, Customer Support

 

You aren't alone in dealing with apathetic, unhelpful and plain rude customer service. Sadly, this has become the accepted norm, even for products and services we champion and invest heavily in. If you think this is ridiculous and makes no sense, we agree.