When speaking with a client about their recent vehicle purchase, the owner smiled and said, "I want to show you something". He pulled out a spread sheet containing the cost centers for all of their pickup trucks, vans, rack trucks and dump trucks.
You aren't alone in dealing with apathetic, unhelpful and plain rude customer service. Sadly, this has become the accepted norm, even for products and services we champion and invest heavily in. If you think this is ridiculous and makes no sense, we agree.