What to include in your vehicle use policy

4 minute read

Drivers, Fleet Management, Insurance

One thing that is commonly asked for new users signing up for GPS fleet management is: will this save money on my insurance? And the answer is, 'it depends'.

Like most things, if the system is not monitored and the information it provides is not acted upon then GPS won't be nearly as effective as it has the potential to be.

The first thing our customer success team reviews with new clients is their vehicle use policy. Most don't have anything concrete and it usually consists of some unwritten rules that are told to drivers.

Insurance companies like to see things written down, something that can be clearly communicated with drivers, managers and staff. We tend to agree and provide a boilerplate template for a vehicle use policy and customize it to our client's own policies they want to enforce.

What you need to know about cashless tolling

4 minute read

In the past few years, there has been a push to start up cashless tolling in full effect; especially after other states like Massachusetts have become completely toll-booth free. New York is following suit with the NY Thruway Authority announcing that it will be switching to cashless tolling by the end of 2020.

Impact of Customer Service on User Experience

3 minute read

Customer Success, Customer Support

 

You aren't alone in dealing with apathetic, unhelpful and plain rude customer service. Sadly, this has become the accepted norm, even for products and services we champion and invest heavily in. If you think this is ridiculous and makes no sense, we agree.

Carmalink v5.4 - Dash cam footage

1 minute read

Features, Updates, Release Notes

Driver safety dash cam

Carmalink is the leader in creating safer drivers with timely, trainable, accurate safety reports. Safety managers are using these reports during driver meetings to highlight the skills drivers need to focus on improving.

Feedback from the last Carmalink user survey indicated that safety was the top priority for most fleet owners. We know it can be hard to look at a list of "Safety Alerts" and make decisions about what to do with drivers continually receiving these alerts. With the addition of the Garmin Fleet 790 tablet, safety managers will see 1080p HD footage of each safety incident.

- No more guessing what happened
- Use the footage to see who needs training
- A clear picture of the required steps to correct the problem

Upgrade to Plus

Carmalink prioritizes your fleet's safety and we incorporate new technology such as video capture and artificial intelligence to detect more complex safety issues like distracted driving, cell phone usage, tailgating, and more.

 

Why insurance policies are requiring dash cams

2 minute read

Compliance, Insurance, Safety, Trucking, Benefits, Dash Camera

It's no rumor that the insurance industry is starting to require dash cams in company vehicles. In fact, there are multiple insurance companies that are moving towards a time where all commercial vehicles are equipped with both dash cams and telematics to increase safety.

Touch a Truck 2019

0 minute read

Thank you to everyone for coming out and making this year's Touch a Truck event put on by the Trucking Association of NY a success. And a special thank you to the Empire State Aerosciences Museum in Glenville for hosting us at your facility.

Introducing Carmalink Plus

2 minute read

After listening to feedback, it became clear that a lot of our customers have mixed use fleets, and not all of them need ELD. However, all trucks needed connected dash cams and navigation.

This caused an issue between using ELDs for all trucks and creating issues for the back office staff dealing with unclaimed records from non-ELD drivers or only having part of their fleet covered with nav and cameras.

We wanted to create a new plan that fits between the Basic and Pro that brings the advantages of running an ELD tablet in a truck without the ELD headaches.

5 Ways to Improve Employee Retention

3 minute read

Incentive, Employee Retention, Benefits

It's not just you, all businesses are feeling the pain when it comes to recruiting top talent and the anxiety of keeping your best workers happy so they don't leave .

Carmalink v5.0 - Street addresses & live traffic

2 minute read

ELD, Cameras, CarmaLink, Features, Updates

 
CarmaLink just rolled out some new and exciting features, so I'm here to quickly let you know about each one of them.

Street Addresses for Everyone
We now include street address information in the CarmaLink website, along with the Daily email report.

Installing a GPS solution for the first time

3 minute read

Fleet Management, GPS, Safety, Trucking, Mobile Workforce, Integration

You have been managing your team the say way for years, now you have just installed a GPS fleet management solution in all of your trucks. How are you going to explain this to your drivers? Will they feel like they are being spied on? How do other companies handle it?